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HelpDeck

As described:StopNarrowed:Narrow

No as described. Weak Go, only as a Forge help-center app for Confluence, built as a second Forge app.

software teams · ~$50 a month per customer · last reviewed (next review by 29 Dec 2026) · 25 cited sources

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11. 24-Month Gated Roadmap

Target: $3k MRR by month 24 at ~15 hrs/week, or $5k full-time ($10k stretch). Profitable, ≥85% gross margin, ≤2% monthly revenue churn after month 6. Rule: nothing in a later phase starts until the current phase's gate is hit. Gates and pivot rules are in WHAT-TO-DO-AND-AVOID.md. The detail for days 1–90 is in 08-90-day-plan.md. Entry condition: you've shipped a Forge app before, and any other portfolio idea you run has passed its month-6 checkpoint.


Phase 1: Prove the switch (Months 0–3) → Gates G1 (day 21), G2 (day 45), G3 (day 90)

TrackWork
ChecksIs Atlassian's public-pages feature native and free? Can Forge serve fast public pages? Incumbent review mining.
Customers20 discovery calls. 5 paid concierge moves by day 45. 10 paying by day 90.
ProductForge v1: publish a space to a custom domain, help-center theme, search, article feedback, weekly doc-owner tasks, restricted-page blocks.
DistributionMarketplace listing submitted. Two migration guides. Pilot reviews.
PricingPilots: $150–300 one-off move with 3 months included, then founding pricing held for 12 months.
Exit10 paying, ≥80% of pilots publishing weekly, ≥50% closing generated tasks

Phase 2: Make it findable (Months 4–6) → Gate G4

TrackWork
ProductRedirect manager, draft preview, approval-aware publishing, monthly docs-health email.
DistributionFree help-center checker (search, speed, broken links, llms.txt). Three more migration guides (Help Scout Docs, Document360, Notion help centers). Answer Atlassian Community threads on public publishing.
OpsStatus page for published sites. Support macros. Onboarding emails triggered by install.
MetricsTrial-to-paid, time to first live site, weekly tasks closed per customer.
Exit$1k MRR (~15 hrs/week) or $1.5k (full-time). ≥5 reviews. ≥20% trial-to-paid.

Phase 3: Advanced edition and the move-in tools (Months 7–12) → Gate G5

TrackWork
ProductAdvanced edition: several sites, AI answers with citations (capped), gated sections. Import tool for Zendesk Guide and Intercom articles, built from the manual moves. Embeddable widget.
DistributionAtlassian Solution Partner referral offer. A yearly "State of help centers on Confluence" post from anonymised search-gap data.
TrustApply for Cloud Fortified after $3k MRR. EU data residency option if EU buyers ask.
Exit$2k MRR (~15 hrs/week) or $3.5k (full-time). ≤2% monthly revenue churn. 15 reviews.

Phase 4: Scale what works (Months 13–24) → Gate G6

TrackWork
ProductSSO or token access for customer-only docs. MCP endpoint for AI assistants. Stale-page alerts.
DistributionDouble down on the single best channel from months 1–12 (Marketplace, migration content, or partners).
TeamA part-time support contractor only if support passes 5 hrs/week. No engineers.
CheckpointMonth 18: $2.5k (~15 hrs/week) or $5k (full-time). Missing it means concentrating on one channel.
Decision at month 24At target: run it profitably, or sell it to an Atlassian partner (Acquire.com median 3.9x profit). Below $1.5k: stop.
Exit$3k (~15 hrs/week) or $5k+ (full-time) MRR, profitable

Revenue path (illustrative, not a forecast)

Month~15 hrs/week: customers~15 hrs/week: MRRFull-time: customersFull-time: MRR
310~$0.4k12~$0.5k
622~$1k30~$1.5k
1242~$2k70~$3.5k
1850~$2.5k100~$5k
2460~$3k110–190~$5.5k–10k

Month-3 MRR counts the pilots' prepaid months at list price; they move to Marketplace billing in month 4. The path assumes blended revenue of ~$45–54 per customer (rising as the Advanced edition lands), revenue churn at or below 2% a month after month 6, and ≥50% of trials from the Marketplace by month 9. If churn runs above 3%, this path doesn't work. Fix the buyer before spending on growth.

Budget guardrails (bootstrapped)

  • Hosting, search and AI costs below 12% of revenue. AI answers capped per site.
  • Zero paid acquisition before month 6. After it, only channels with payback under 3 months.
  • Security and compliance spend (Cloud Fortified, pen test) only after $3k MRR.
  • Support time ≤2 hrs/week per 50 customers. Above that, fix the product or the docs before hiring.